Intermediaries
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Service Updates
Keeping our brokers up to date with our service levels is a key priority.
Application Acknowledgement
1
Average number of days for case assessment for a fully packaged application
8
DIP Refer
1
Document Processing
2
Valuation Assessment
2
Issue of offer
2
Average number of days from application to offer
17
Affordability Calculator
Use our helpful affordability calculator to find out how much your client can borrow.
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Packaging Guide
Our guide can help you and your client to secure an offer quickly and efficiently.
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Meet Our People
Rated as “Extraordinary” by Best Companies, we know our people make the difference.
Call Our Intermediary Helpdesk
Our opening hours are: Monday, Tuesday, Thursday and Friday, 9am to 5pm and Wednesday, 9.30am to 5pm.
We will be closed on Monday, 27 May for the May Bank Holiday.